Faq's and Policies
Frequently Asked Questions
Your Spa Experience Guide
General Questions
Imperial Retreat is one of the largest head spa and body massage centers in Western GTA. We offer:
- Japanese Head Spa Treatments - Our signature service featuring scalp massage, deep cleansing, and aromatherapy
- Body Massage Services - Including RMT (Registered Massage Therapy), deep tissue massage, traditional spa massage, and Swedish massage
- Relaxation Facials - 1-hour facial treatments for skin rejuvenation
- Body Composition Analysis - Advanced health tracking technology
- Body Contouring - Aesthetic body treatments for sculpting and toning
- Waxing Services - Comprehensive hair removal (our newest service!)
We're your complete wellness destination, offering flexible packages for individuals, couples, and groups.
We're conveniently located in Etobicoke at: 5555 Eglinton Ave West, Unit E216, Etobicoke, ON
Hours of Operation: Monday - Sunday: 10:00 AM - 8:00 PM (7 days a week)
Our location is easily accessible from Western GTA communities and near the airport, making us a perfect escape whether you're a local resident or visiting the area.
Imperial Retreat stands out in several key ways:
🏢 One of the Largest in Western GTA - Spacious treatment rooms, never cramped or rushed
🎯 Complete Wellness Destination - Head spa + body massage + facials + specialty services all under one roof. No need to visit multiple locations.
👥 Professional Certified Therapists - Our team includes RMTs and extensively trained specialists
⏰ 'No Rush' Philosophy - We prioritize quality and your experience over volume
📍 Convenient Etobicoke Location - Easy access from Western GTA and near the airport
💰 Flexible Packages - Options for every budget and lifestyle, from single sessions to bulk packages
🌿 Ancient Traditions Meet Modern Wellness - We blend time-tested techniques with contemporary science
Absolutely. Cleanliness and your safety are non-negotiable priorities:
- All treatment rooms are sanitized between clients
- Fresh linens and towels for every session
- Professional-grade cleaning products
- Health protocols followed rigorously
- Equipment sterilized according to industry standards
Our professional, well-maintained facility reflects our commitment to your wellbeing. You can relax with complete peace of mind.
Booking & Pricing
Booking with Imperial Retreat is easy and flexible:
Online Booking: Visit imperialretreat.com/reservations to book 24/7 Phone Booking: Call us during business hours at [INSERT PHONE NUMBER] Walk-ins: Subject to availability - we recommend booking ahead
We offer online confirmation and SMS reminders to keep your appointment top of mind.
Absolutely! Many clients combine services for a complete wellness day:
Popular Combinations:
- Japanese Head Spa + Deep Tissue Massage (2 hours of bliss)
- Japanese Head Spa + Deep Tissue Massage (2 hours of bliss)
- Body Composition Analysis + Body Contouring (goal-setting + treatment)
Let us know when booking, and we'll coordinate your customized wellness experience. Our spacious facility can accommodate extended visits comfortably.
Japanese Head Spa
Japanese Head Spa is more than just a hair wash - it's a holistic scalp and sensory experience that has become a wellness phenomenon.
Our treatment includes:
Scalp Analysis - Understanding your specific needs
Deep Cleansing - Removing buildup and impurities
Aromatic Massage - Using essential oils and acupressure techniques
Circulation Boost - Stimulating blood flow for healthier hair growth
Shoulder & Neck Release - Melting tension in connected areas
Professional Finishing - Blow-dry and styling
Benefits include: ✓ Relief from headaches and tension ✓ Improved sleep quality ✓ Healthier scalp and hair ✓ Deep relaxation and stress relief ✓ Mental clarity and rejuvenation
This ancient Japanese practice combines traditional techniques with modern wellness science for an unforgettable experience.
Our signature Head Spa treatment is a 60-minute experience.
Unlike rushed spa sessions, we embrace a 'no rush' philosophy - your treatment is paced for maximum relaxation and benefit. Every minute is intentionally designed to help you escape the hustle and bustle of daily life.
For couples or groups, treatments can be coordinated so you finish together.
Your first visit will be welcoming and stress-free:
Before Your Treatment:
- Arrive 10 minutes early to complete a brief wellness questionnaire
- Your therapist will discuss your scalp condition, preferences, and any concerns
- You'll be guided to our tranquil treatment area
During Treatment:
- Relax in comfortable positioning (you can even fall asleep!)
- Experience multiple stages: cleansing, massage, aromatherapy, and finishing
- Music and ambiance create a multi-sensory escape
After Treatment:
- Your therapist may provide personalized scalp care recommendations
- Book your next session or explore our package options
- Leave feeling refreshed, renewed, and stress-free
What to Wear: Comfortable clothing. We provide protection for your clothes during treatment.
Massage Services
Imperial Retreat offers a comprehensive range of massage therapies:
RMT (Registered Massage Therapy) - Medically focused treatment by certified therapists, often covered by insurance Deep Tissue Massage - Targets chronic tension and muscle knots with firm pressure Swedish Massage - Classic relaxation massage with flowing strokes Spa Massage - Gentle, aromatherapy-enhanced relaxation experience
All our massage therapists are professionally trained and certified. We customize pressure and technique to your preferences and needs.
Your first visit will be welcoming and stress-free:
Before Your Treatment:
- Arrive 10 minutes early to complete a brief wellness questionnaire
- Your therapist will discuss your scalp condition, preferences, and any concerns
- You'll be guided to our tranquil treatment area
During Treatment:
- Relax in comfortable positioning (you can even fall asleep!)
- Experience multiple stages: cleansing, massage, aromatherapy, and finishing
- Music and ambiance create a multi-sensory escape
After Treatment:
- Your therapist may provide personalized scalp care recommendations
- Book your next session or explore our package options
- Leave feeling refreshed, renewed, and stress-free
What to Wear: Comfortable clothing. We provide protection for your clothes during treatment.
Special Services
Yes! We're excited to offer comprehensive waxing services - our newest addition.
We provide professional hair removal for:
- Face (brows, upper lip, chin)
- Arms and legs
- Bikini and Brazilian
- Back and chest
- Full body options
Our experienced estheticians use high-quality wax and techniques to minimize discomfort. Smooth skin has never been more accessible!
Ask about first-time waxing discounts and package deals.
We welcome expectant mothers! However, certain treatments require modifications or may not be suitable during pregnancy.
Please inform us when booking if you're pregnant. Our therapists will:
- Adapt techniques for your safety and comfort
- Use pregnancy-safe products
- Position you properly for optimal relaxation
- Discuss any contraindications
Your wellbeing and your baby's safety are our top priorities.
Preparing for your Imperial Retreat visit is simple:
Before You Arrive:
- Eat a light meal (avoid coming overly full or hungry)
- Hydrate well
- Arrive 10 minutes early for first visits
- Silence your phone to fully disconnect
What to Bring:
- Nothing! We provide everything you need
- Optional: Your insurance card if booking RMT massage
What NOT to Do:
- Avoid alcohol before treatments
- Skip heavy perfumes or colognes
- Don't rush - build in buffer time to truly unwind
Our goal is your complete relaxation from the moment you walk in.
Must Read
- Pregnancy: Our pressure point massage is quite effective. A pregnant women's body has a different hormone balance. Allergic reactions to certain products and sensitiveness to the treatment is unpredictable.
- Injuries, dislocations or post surgery: We do not wish to place any additional risk to your recovery. Please consult your doctor and provide written approval. Without a doctors consent, regrettably we are unable to proceed with a treatment.
Please let us know of your symptoms and proceed with a booking:
- Baldness or Alopecia: For our guests with little or no hair, we still offer shampoo, conditioner, and massage. Guests can enjoy longer massage if they would like to skip the hair treatment. We have heard positive effects of scalp massage for hair growth.
- Non Contagious dandruff, psoriasis and dermatitis: If the condition is light (without bleeding, pain and inflammation), our head massage treatment can be good for the scalp. We cleanse the scalp that might have accumulated sebum. We apply detoxifying haircare products on the scalp, which combined with massage increases blood circulation that brings nutrients to skin cells.